Quality Objective
We communicate this importance to all interested parties for enhancing our customer satisfaction.
Marketing
Ensure customer satisfaction >99% on every order
Operations
Ensure 0 Installation failures
Ensure 0 Safety and Environmental impact incidents
To ensure project complaints are resolved within SLA
Ensure on-time completion of projects <1% Schedule deviation
HR
Ensure competence enhancement through training hours per employee >10 hrs / year on subjects related to Quality, Environment, Health and Safety
Staffing requirements full filled within 5 working days from its requisition
Administration
Ensure effective maintenance of equipment and Downtime rate is less than 2 working hours