Quality Monitoring

The Management Team will identify client requirements and provide a service that meets or exceeds their expectations. In order to define customer and end user needs, the company will:

• Identify key customers, including potential customers
• Ensure that the company has knowledge of the statutory and regulatory requirements which need to be met
• Ensure that the company has knowledge of the statutory and regulatory requirements which need to be met
• Review customer satisfaction survey results
• Review customer complaints to ensure quality of product and service
• SWOT will be reviewed in monthly meeting